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Brought a car from this company about a month ago now and was assured multiple times that it was mechanically sound. However after driving it for less than 2 weeks it overheated and ended up with a hole in the radiator, the mechanic told me that I should contact the company and let them know what had happened so I did so and they agreed to pay for half of the mechanical bills but only if I changed mechanic so I did. After around a week the radiator was replaced along with the thermostat as that was also faulty being the reason as to the malfunction in the radiator. This gave an extra cost which Cathedral Car Company refused to pay after speaking to the mechanic. I contacted Cathedral Car company myself after hearing this as it was not the mechanics job to sort out, after speaking with Peter he agreed that they will pay for half of the extra cost as well as half the radiator cost, but conveniently his boss wasn’t around and he couldn’t contact him to pay the extra on this Friday and I would have to wait till next week to pay for the repairs and receive my car. Luckily the mechanic went against their policy and returned me my car telling me that if Cathedral Car Company does not pay next week that I will have to pay the remainder. Next week unsurprisingly I received an email saying that Cathedral Car Company had refused to pay the extra once again so I rang them up once again and spoke to Peter, he said to me “the boss said that we cannot pay the extra”, I asked multiple times for the bosses number and he refused to give it to me and ended the call multiple times. After ringing again and letting him know that he lied to me and refused to give me his bosses number even though I am led to believe that he owns the company himself. He told me “maybe you shouldn’t be in this country if you cannot afford to fix your own car” and constantly repeated “do your worst mate, they will not do anything” referring to me taking him to court/reporting him to another company. All in all I found Peter from Cathedral Car Company rude and it was without a doubt the worst customer service I have ever experienced. I do not recommend considering to buy from this company. Even the mechanics who spoke to him were appalled.
