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For a customer service representative as a job title, Bailey Maguire has shown a terrible level of customer service. We recently ordered doors for our new home and many of the doors have shown up onsite the wrong size. They had sent their contractor onsite to measure up the doors and both my partner and I were onsite at the time, and we explained clearly what we required. It is very clear that the man did not listen, and he was obviously drunk that day because his measurements were very wrong, and we now cannot use the doors that they have provided us with. We attempted to get into contact with J & G Doors to let them know that there was an issue and give them an opportunity to resolve it for us and they insisted that WE would need to pay a contribution towards getting the matter resolved, since then our emails have been completely ignored and we are still left with the issue that we have or needing to order new doors from another company. This is disappointing service considering we are also a building company (building builders' own home) and while we have used J & G Doors many times in the past for previous clients, we certainly would never recommend them to anyone in the future and wouldn't hesitate to share our experience and the awful service we have received. Not only have they handled this matter terribly with us as the clients, but they have also let their supplier down too who recommends their business regularly. On the flip side, Independent Doors, Christchurch have been awesome to deal with since this matter came to light, and we cannot recommend them highly enough. If you are looking at building or having any doors installed, we recommend that you steer clear of J & G Doors and go to Independent Doors instead. We didn't want to write this review. As business owners (me in Real Estate and my partner in building) we would always prefer that any unhappy customers come to us first to allow us the opportunity to resolve any issues, but they have shown no care or consideration for our position and for this reason we have left this review. J & G Doors, if you wish to resolve this matter - I will remove this review and move on. Until then, everyone should know how you treat your clients after you make a pretty big mistake.
